Terms of Service

Agreement Overview

These Terms of Service constitute a legally binding agreement between you and our organization, governing your access to and use of our platform, website, and services. By visiting our site, creating an account, or placing an order, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our platform. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our platform following any changes constitutes your acceptance of the updated terms.

Account Registration and Responsibilities

To access certain features of our platform, you may be required to create a registered account. You agree to provide accurate, complete, and current information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities conducted under your account. We strongly recommend that you choose a strong, unique password and refrain from sharing your login details with others. If you suspect any unauthorized access or misuse of your account, you must notify us immediately. We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or harmful activities.

Product Information and Pricing

We make every effort to ensure that all product descriptions, images, specifications, and pricing information displayed on our platform are accurate and up to date. However, we do not warrant that all content is entirely error-free, complete, or current. In the event of a pricing error, we reserve the right to correct the error, adjust the order amount, or cancel the order. You will be given the option to proceed at the corrected price or receive a full refund. All prices are subject to change without prior notice. Any applicable taxes and shipping fees will be clearly displayed during the checkout process.

Order Acceptance and Contract Formation

When you place an order on our platform, you are submitting a formal offer to purchase the selected items under the terms and conditions specified at checkout. Upon submission, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline any order at our discretion. A legally binding contract is formed only when we dispatch the items from our fulfillment center. If we are unable to fulfill your order for any reason, we will contact you to arrange a refund or alternative solution.

Payment Terms

By placing an order, you agree to pay all charges associated with your purchase, including the item price, shipping fees, and any applicable taxes or duties. We accept various secure payment methods, as indicated during checkout. You authorize us to charge the provided payment instrument for the total order amount. All payment transactions are processed through secure, encrypted channels. In the event of payment failure or unauthorized use of a payment method, we reserve the right to cancel the order or take appropriate action.

Shipping and Delivery

Our obligations regarding shipping and delivery are set forth in our separate Shipping Policy, which is incorporated by reference into these Terms of Service. We are committed to dispatching orders promptly and reliably, but we do not guarantee specific delivery dates. Delivery estimates are approximations and may be affected by factors beyond our control. Risk of loss and title for ordered items pass to you upon delivery to the designated shipping address. We are not liable for delays or failures in delivery caused by events outside our reasonable control, such as weather conditions, carrier disruptions, or customs delays.

Returns, Refunds, and Exchanges

Our return, refund, and exchange procedures are detailed in our separate Return Policy and Exchange Policy, which form an integral part of these Terms of Service. Returns are subject to eligibility criteria, timeframes, and condition requirements. We reserve the right to deny returns that do not comply with our stated policies. Refunds will be issued using the original payment method, subject to our inspection and approval of returned items. We may offer store credit as an alternative resolution at our discretion. We reserve the right to limit return privileges for customers who exhibit excessive or abusive return behavior.

Intellectual Property Rights

All content available on our platform, including but not limited to text, images, graphics, logos, icons, software code, design elements, and videos, is the exclusive intellectual property of our organization or our licensors. This content is protected by applicable copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and view this content solely for personal, non-commercial purposes. Any unauthorized reproduction, distribution, modification, adaptation, or public display of our content is strictly prohibited without our prior written consent.

Prohibited Activities and User Conduct

You agree to use our platform exclusively for lawful purposes and in a manner that respects the rights of others. Prohibited activities include, but are not limited to, engaging in fraudulent transactions, misrepresenting your identity, tampering with our security systems, introducing harmful code or malware, scraping or harvesting data, posting obscene or defamatory content, harassing our team members, and violating any applicable laws or regulations. We reserve the right to investigate any suspected violations and take appropriate action, including suspending accounts, canceling orders, blocking access, and initiating legal proceedings.

Disclaimer of Warranties

Our platform, all associated services, and all content and products provided through our platform are made available on an “as is” and “as available” basis, without any express or implied warranties of any kind. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, and non-infringement. We do not warrant that our platform will be uninterrupted, error-free, secure, or free from viruses or harmful components. Your use of our platform and services is at your own risk.

Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of our platform, your inability to access our services, any errors or omissions in content, any transactions conducted through our platform, or any other matter relating to these Terms of Service. Our aggregate liability for any claim arising out of or related to these terms shall not exceed the total amount paid by you for the specific order giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold us harmless from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to your use of our platform, your violation of these Terms of Service, your violation of any applicable laws or regulations, or your infringement of any third-party rights. This obligation extends to our affiliates, officers, directors, employees, agents, and service providers.

Governing Law and Dispute Resolution

These Terms of Service and any disputes arising from or related to your use of our platform shall be governed by and construed in accordance with the laws of the jurisdiction where our principal operations are located, without regard to its conflict of law principles. Any legal proceedings arising out of or relating to these terms shall be brought exclusively before the competent courts of that jurisdiction. We encourage you to contact us first to seek an amicable resolution before initiating any legal proceedings.

Severability and Waiver

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, or if modification is not possible, the provision shall be severed. The remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative.

Entire Agreement

These Terms of Service, together with all policies referenced herein, including our Privacy Policy, Return Policy, Shipping Policy, and Shopping Policy, constitute the entire agreement between you and us regarding your use of our platform. This agreement supersedes all prior agreements, understandings, and communications. You may not assign your rights or delegate your obligations under these terms without our prior written consent.

Updates and Contact

We may update these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or customer feedback. Significant updates will be communicated through prominent notices on our platform. Minor revisions may be implemented without advance notice. We encourage you to review these terms periodically. Your continued use of our platform following any modification constitutes your acceptance of the updated terms. If you have any questions or concerns about these Terms of Service, please contact us through the channels provided on our platform. Thank you for your careful attention to these terms.

Contact Us

Company: LIDEYI TRADING CO LIMITED
Phone: +852 53850858
Email: help@upsnu.com
Address: Unit 11, 9/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong